Comdial FX Series Especificações descarregar pdf (Página 92)

the DVA device by delivering them from the attendant’s station. The DVA interfaces with the FX II

through any of its unused digital telephone station ports. The maximum number of DVA units you

can install is limited only by the number of FX II station ports. If you install multiple DVAs, the

DVA functions as an automatic attendant, and it enhances the operation of direct inward system

access (DISA) by providing automated voice prompts and dialing instructions to callers. In general,

the voice prompts are of the categories listed in the examples following this description.

You control the day versus night messages by programming the day 1, day 2, and night ringing

begin and end times in the system parameters menu. The system goes into the night mode either

manually by the attendant or automatically each day when the programmed times occur. When the

system is in the night mode, the night menu message plays versus the day menu message; likewise,

the night routing message plays versus the day routing message.

Message types, such as welcome greetings and recall-no-answer messages are indexed within the

system by a two-digit number (example: 10 = Welcome Greeting 1, 11 = Welcome Greeting 2, and

so forth).

A single-digit number appended to many of the message-type names (example: Welcome Greeting

1, Welcome Greeting 2, and so forth) is used for grouping similar types of messages together to

prompt callers. For example, a company sharing the telephone system with several departments may

assign all messages in group 1 to the sales department and all messages in group 3 to the customer

service department. This allows DISA lines coupled with voice prompt 1 to seek welcome group 1,

and DISA lines coupled with voice prompt 2 to seek welcome greeting 2, for departmental

applications.

When programming DVA voice menus (example, “Press 1 for sales, 2 for customer service,” etc.),

you can also enter feature codes as well as intercom numbers in the Voice Digit Translation menu.

For example, if you have installed the Tracker Paging System option, you can program the Tracker

Pager access code (*8) into one of the single-digit translation locations. This allows callers to track

the called party by pressing the appropriate single-digit button on their telephone when prompted by

voice message. The caller then enters his or her call-back number and the # symbol to complete the

page.

NOTE: DVA prompts are shared; for example, if you make eight different recordings, with two

DVAs, they will be distributed in both units. If one DVA fails or is removed, then only the

remaining messages will play.

88 – Understanding the Features

GCA40–242 General Description

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Comdial FX Series Especificações Página 92