Comdial FX Series Especificações descarregar pdf (Página 63)

Category

There are three categories to the current line programming Call Category selection: Maintenance,

Metered, and Operator.

Call Costing

If the toll free or collect call signaling is received by the communications system, the SMDA

printouts report a cost equal to the route surcharge that the installer programs through the Toll/ARS

programming interface.

Attendant Position

—The attendant of a telephone system is typically the first person to answer an

incoming call and usually directs incoming calls to the proper person or department within the

system. In addition to call control, the attendant controls system-wide operating features such as

night transfer (of ringing) and the system clock. Additionally the attendant is responsible for

programming such items as system speed dial numbers and LCD messages that are available to

many of the system users.

The FX II provides two attendant positions at default (stations 1 and 2, intercom 1001 and 1002);

however, the installer can assign any or all stations (up to 96 total) as attendant stations if they wish.

The attendant can also assign up to four DSS/BLF consoles to each attendant position where needed.

In addition to the many installer–enabled feature buttons that the system can make available at any

station, the FX II provides the attendant position with several special purpose installer-enabled

feature buttons to enhance call processing. These special purpose buttons are described below.

Alternate Button

When an attendant presses this button, all calls that are normally routed to his or her telephone now

route to an alternate attendant’s telephone instead.

Both Button

The “both” button provides a means for attendants to conference between themselves, a current call,

and the last call that they placed on hold.

Overflow Button

When an attendant presses this button, calls that normally ring at his or her telephone also ring at an

overflow attendant’s telephone as well.

Queue Button

When multiple calls are ringing at an attendant station or are on hold there, the system places them

in a queue. The attendant can use this button to determine how many calls are queued and awaiting

service.

Understanding the Features – 59

General Description GCA40–242

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Comdial FX Series Especificações Página 63