
Hold Recall Inhibit
Under typical operating conditions, when a user places a call on hold at his or her telephone and fails
to pick that call up within a preprogrammed time limit, the call rings the user’s telephone again. The
preprogrammed time limit is a programmable item that installers set for the entire system.
The system provides a programming option that allows installers to prevent a call that is on hold at a
station from ever recalling from the hold condition. In other words, it extends the hold recall time to
infinity. This feature is programmable on a station by station basis and is useful at sites where
automatic call distribution is active.
Hold Time Reporting
A installer can arrange for the SMDR/SMDA parameters to convey either the cost of calls that the
stations make or the amount of time that lines have been on hold at the stations. This time includes
the actual hold time as well as the time waiting for transfers and conferences to be completed.
Hookswitch Timer and
Pulse Dial Timer Programmed per IST Board
For maximum application flexibility for industry-standard telephones, the hookswitch timing and
pulse dial timing (make/break timing) are programmable on a per IST station board basis. To
program these features, installers make entries on the screen under Board Configuration/Board
Programming/IST Board.
With hookswitch timing, installers can set system defaults on the screen under System Timing/IST
Timing. While this default provides initial timing for newly installed IST station boards, the
individual board programming provides a means for installers to individually customize the timing
for each IST station board.
Hot Transfer
A hot screened call transfer allows users to first announce and then transfer both line and intercom
calls from one telephone to another in a special manner. Once users have announced that they are
transferring a call to another telephone, they can then take action to make the transferred call appear
at the other station as if that user has already answered it. If the recipient of a hot transferred call is
using a speakerphone, he or she merely begins the conversation with the distant party. If the
recipient of the hot transfer is using a monitor telephone, he or she must lift the handset to reply to
the distant party.
Also refer to the discussion titled Call Transfer—Screened.
I
I Hold and I Use Indications
The light associated with a line button provides a visual indication of the status of that line. When a
user has a line in-use or on-hold at his or her telephone, the light indication provided is of a different
flash rate than the indication provided at the other telephones in the system.
104 – Understanding the Features
GCA40–242 General Description
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