Comdial FX Series Especificações descarregar pdf (Página 157)

Working with a Key Voice System

GCA39-826 Rev 1, Issue 9/01 Page 22 Printed in the USA

2. If integration digits are received, the Key Voice system reads the file named TRANS.TXT to

see if those specific digits are listed in the file. The TRANS.TXT file identifies certain

integration digits the phone system may pass to the Key Voice system along with rules that

instruct the Key Voice system what to do if it receives those specific digits. Because of the

TRANS.TXT file, when the phone system passes certain integration digits to the Key Voice

system with a call, the Key Voice system will handle that call a specific way—play the

greeting for a particular box to the caller, for example.

3. If the integration digits received with the call are not listed in the TRANS.TXT file or if no

integration digits are received, the Key Voice system sends the call to the box indicated on

the Line Information screen. The specific box on this screen that receives the call is dictated

according to the Key Voice extension port on which the call came in and the current system

mode (Day, Lunch, Night).

Note that if the system date is a date that has been designated as a holiday on the Holiday screen, the

call is not sent to the box indicated on the Line Information screen. Instead, the call is sent to the

specific box listed for that date on the Holiday screen. On holiday dates, for all 24 hours, the box

entries on the Line Information screen are ignored, and the box indicated on the Holiday screen for

that date gets the call.

4. When the call is sent to a box, the box plays its greeting to the caller. Typically, the boxes

technicians indicate on the Line Information screen are Routing boxes. When a call is sent to

a Routing box, the greeting typically provides the caller options for routing the call (“Thank

you for calling XYZ company. Please dial the extension of the person you want to speak

with, or press 1 for Sales, 2 for Support…).

Port the

call

travels

between

the

phone

system

and the

Key

Voice

system.

Boxes to

which calls

are sent

when the

system is in

Day

Service

mode.

System

modes.

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